Refund Policy
Refund and Cancellation Policy
- Last Updated: 17/05/2024
We value our customers and strive to provide the best services possible. However, we do not accept refunds or cancellations unless the applicant provides a valid reason in a proper written statement. If you are not satisfied with the services provided by the academy, please contact us at the phone number or email address below with details of the services and the issues. We will provide you with instructions on how to proceed.
- 1. Refund Eligibility
To request a refund, you must submit a written statement detailing the reasons for your request. This statement should be sent to [your email address] or mailed to [your physical address]. All refund requests will be reviewed, and you will be notified via email whether your request is approved.
- 2. Penalty Fees
You will be responsible for paying any penalty fees associated with the refund request. These fees are non-refundable. We are not responsible for any services not availed as stated.
- 3. Processing Charges
Document and processing charges for all refund requests must be prepaid by you. If your return is eligible for a refund, these charges will not be included in the refunded amount.
- 4. Refund Processing
Upon receiving your refund request, we will examine the details and notify you via email within a reasonable period whether you are entitled to a refund. If approved, the refund will be processed using your original method of payment. Please note that processing and handling charges are non-refundable. Any amounts refunded will not include the cost of cancelingenrollment.
- 5. Refund Timeline
If approved, it may take up to 15 business days after you receive an email confirmation from us for the refund to appear on your statement.
- 6. Contact Information